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Monday, December 11, 2006

Official Word: Apologies

The latest official DoW blog post covers a few production issues that have comes up with the first run of BattleLore, and DoW’s plans to solve the problems. It’s certainly impressive how transparent DoW is being to their customers and how quickly these issues are being resolved.

In relation to the dice issue, new more durable dice are already being manufactured, and will be shipped to users who register on the DoW website. A special page will be set up as soon as the dice become available.

The problem with bent figures is easily fixed, but DoW are looking into other packaging alternatives in the future.

The Online Adventure Editor is not up yet, but staff are working hard to get it online as soon as possible.

All in all, it’s obvious that DoW is working hard to resolving all issues and fix any components that haven’t met their own extremely high standards. DoW already have a reputation for exceptional customer service; this post certainly confirms it.